Attended Remote Support & Remote Desktop Assistance

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We offer attended remote support to your computer and provide personalized, white-glove assistance from any location, all while under your supervision. This is achieved by us entering a 9-digit session code that you generate and provide to us. This code is only valid while you maintain the active session. When you terminate the session, the code cannot be used again. Simultaneously, the technician will be disconnected from your computer and will not be able to reconnect until you provide a new session code.

Please follow these instructions to allow attended remote support to your computer.

Note: If you previously downloaded and installed RemotePC Attended Access, you don’t have to download it again unless you removed it from your computer. Simply double-click on the “RemotePC Attended” icon on your desktop to generate a new session code.

1. Open the link attended.remotepc.com.
2. Download and install the program on your computer. Select “Download Host” below the type of computer you have, and then “Open”, to begin the installation. This is perfectly safe to do since under no circumstances will someone be able to access your computer without your explicit permission.
3. Once the installation is complete, the 'Enable Attended Access' window will open and a 9-digit session code will be generated automaticall.Your computer cannot be accessed until you share the code displayed in the window. 
4. Please provide us with the code to establish a connection to your computer. You will have full oversight of our actions on your screen and retain the ability to terminate the session at any moment.
5. To end the session simply close the window with the session code displayed and confirm you wish to disable attended access. 

By installing the attended remote access client, you agree to the terms identified in our attended remote support consent agreement.